At Tssam Retreat, your privacy matters to us — not as a legal obligation, but as an extension of the hospitality we practise. When you share your information with us, you are trusting us with something personal. We take that seriously.
This Privacy Policy explains what information we collect, how we use it, and what choices you have. It applies to all interactions with Tssam Retreat through our website (tsaamretreat.com), email, phone, WhatsApp, and any other channel through which you engage with us.
By using our website or making a reservation, you agree to the practices described in this policy.
Tssam Retreat Operating Property: Lonpo Heritage House, Igoo Village, Ladakh, India Contact Email: stay@tsaamretreat.com Contact Phone: +91 96224 86799 Website: www.tsaamretreat.com
We collect only what we need to plan and deliver your stay, respond to your enquiries, and improve your experience with us.
When you visit our website, we may collect:
This information is collected through cookies and similar technologies and is used to understand how our website is used and to improve your experience.
If you reach us through a travel platform, booking agent, or social media, we may receive basic information from those sources to facilitate your reservation.
We use the information we collect to:
We do not use your information for unsolicited marketing without your consent. If you’d like to receive occasional updates about TSAAM — new experiences, seasonal offers, or journal stories — you may opt in at the time of booking or by writing to us.
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
Our website uses cookies — small files stored on your browser — to improve your browsing experience and understand site usage.
Types of cookies we use:
You may disable cookies through your browser settings. Note that some parts of our website may not function correctly if cookies are disabled.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or loss.
Payment information is processed through secure, encrypted payment gateways. We do not store full card details on our servers.
While we take every precaution, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, but we are committed to protecting your information with appropriate care.
We retain your personal information for as long as necessary to fulfil the purposes described in this policy — typically for the duration of our business relationship and for a reasonable period thereafter for legal and accounting purposes.
If you would like your information deleted, please contact us at stay@tsaamretreat.com and we will do so to the extent permitted by law.
You have the right to:
To exercise any of these rights, please write to us at stay@tsaamretreat.com or call +91 96224 86799.
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without parental consent. If you believe a child has shared information with us without your consent, please contact us and we will delete it promptly.
Our website may contain links to third-party websites (such as Google Maps, social media platforms, or travel resources). We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Significant changes will be communicated to guests with active bookings by email.
If you have any questions about this Privacy Policy or how we handle your information, we are always happy to talk.
Tssam Retreat
📧 stay@tsaamretreat.com
📞 +91 96224 86799
📍Lonpo Heritage House, Igoo Village, Ladakh, India
🌐 www.tsaamretreat.com
